Automating Reverse Logistics

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Tompkins Robotics Staff
Tompkins Robotics Staff

Published by DC Velocity

Featuring Sean O’Farrell, VP Operations, Tompkins Robotics

Robotics can help speed up the returns process—but only if you’ve laid the groundwork with a detailed, technology-enabled protocol for getting those surging volumes under control.

Managing post-holiday returns can be a headache for even the best-run distribution centers, and it’s getting more intense as the volume of returns soars in today’s era of e-commerce. Consumers returned about $760 billion worth of merchandise in 2021, according to data from the National Retail Federation (NRF)—a figure some industry watchers expect to top $1 trillion this year. The staggering volume is shining a light on reverse logistics, and more companies are looking for ways to better manage the process, including applying robotics and automation.

Read the full article at DC Velocity