
Simple Maintenance for Complex Operations
Our Life Cycle Services program handles everything so your team can focus on running your business. We come to your site to perform all scheduled preventative maintenance and tune your system, ensuring optimal performance without the overhead.
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24/7 Remote Support
Critical issue response from our robotics experts.
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Transcend Software
System upgrades and performance analytics
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On-Site Maintenance Programs
Tailored service plans for your operation
On-Site Maintenance Programs
We're There When You Need Us
Dedicated On-Site
Complete maintenance management that includes a full-time on-site resource for corrective maintenance, robot repairs, and spare parts management.
Quarterly Visits
Supplement your existing team with regular on-site visits for preventive maintenance, system optimization, and staff training.
On-Demand
24/7 Emergency response technical support through remote diagnostics, on-site visits when needed, and robot repair services using our shipping container program on a pay-per-use basis.
Complete Care for Your Investment
Full Life Cycle Services & Support
Preventative Maintenance | Performance Optimization | Support & Training |
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Frequently Asked Questions
Here you can find some of the most common questions we receive.
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What happens if I already have a maintenance team?
Our quarterly service supplements your team, handling tSort-specific requirements while your staff focuses on other equipment.
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What's included in spare parts management?
We will assess your spares cabinet, recommend optimal inventory levels and handle replenishment. Actual parts are charged separately from service fees.
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Can you service systems not purchased from Tompkins Robotics?
Our Life Cycle Services are designed specifically for tSort systems and require our Transcend software platform.
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Will a lifecycle services event require the site to halt production?
No, our lifecycle service technician can perform a large majority of the tasks required during normal system operation. For housekeeping and tune up tasks requiring downtime, most can be done around breaks and between shifts. -
How many days are your technicians needed on site?
Most lifecycle service support that requires on-site presence lasts between 3-10 days, which depends on the size of the system.
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What is the cost of the Lifecycle Services program?
Price is based upon the size of the system, including number of tables, robots, chargers, and peripheral equipment. For an estimate, contact a lifecycle services specialist for more information.