Privacy Policy

1. Introduction

We at Tompkins Robotics, Inc. ("Tompkins") are committed to safeguarding the privacy of our website visitors and service users. In this policy, "we", "us" and "our" refer to Tompkins. For more information about us, see Section 13.

This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.

We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.

Our communications incorporate controls by which you can specify whether you would like to receive direct marketing communications.

2. How we use your personal data

Personal data (“personal data”) includes any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
In this Section 2 we have set out:

the general categories of personal data that we may process
in the case of personal data that we did not obtain directly from you, the source and specific categories of that data
the purposes for which we may process personal data
the legal basis of the processing.

We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data may be provided by Hubspot or similar other third-party marketing automation service. This usage data may be processed also for the purpose of analyzing the use of the website and services. The legal basis for this processing is our legitimate interest, namely: the proper administration of our website and business, the continuous improvement of our website and services, and the provision of relevant services and content to our site users and visitors according to their demonstrated needs and interests.

We may process your account data, which may include your name and email address. The source of the account data is you or your employer. The account data is processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases, and communicating with you about our services. The legal basis for this processing is our legitimate interest, namely: the proper administration of our website and business, the continuous improvement of our website and services, and the provision of relevant services and content to our site users and visitors according to their demonstrated needs and interests.

We may process your personal or your company's data that you provide to us during the use of our services. This data may include information and metrics about your supply chain performance and characteristics that you voluntarily provide as a member and/or user of the service. The source of the service data is you or your employer. The service data may be processed for the purposes of operating our website, providing our services related to supply chain benchmarking and data analytics, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you regarding this service. The legal basis for this processing is your consent through registration as a user, member, and/or the subsequent voluntary provision of data, and/or the performance of an agreement between you and us relating to the usage of the service, and/or taking steps, at your request, to enter into such an agreement for the purposes of using the service.

We may process information contained in any inquiry you submit to us regarding our products and/or services ("inquiry data"). The inquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is your consent.
We may process information relating to our customer relationships, including customer contact information ("customer relationship data"). The customer relationship data may include your name, your employer, your job title or role, your contact details, and information contained in communications between us and you or your employer. The source of the customer relationship data is you or your employer. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers. The legal basis for this processing is our legitimate interest, namely the proper management of our customer relationships.

We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). The notification data may be processed for the purpose of sending you the relevant notifications and/or newsletters. The legal basis for this processing is your consent to receive such communications.

We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely: the protection and assertion of our legal rights, your legal rights and the legal rights of others.

In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or to protect your vital interests or the vital interests of another natural person. Please do not supply any other person's personal data to us, unless we prompt you to do so.

3. Providing your personal data to others

We may disclose your personal data to any member of our group of companies (this means Tompkins, its subsidiaries, and its operating units) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.

We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

We may disclose your personal and/or company data to our subsidiaries and operating units insofar as reasonably necessary for the provision and performance of services in the due course of our business.

In addition to the specific disclosures of personal data set out in this Section 3, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

4. Retaining and deleting personal data

This Section 4 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. We will retain your personal data as follows:

Personal data that you voluntarily provide in the course of registration and profile creation on website(s) and web-based services operated by Tompkins for the purposes of gaining access to proprietary content and publications (namely supply chain industry related white papers) which may include your name, username, email, company time, title, industry, and geographical area, is retained on our servers in order to ensure service availability and functionality, until such time as you elect to delete (or request deletion of) your profile and its data from these services, thereby ending your ability to access these services.
Personal data provided by you through usage of our website(s) and web-based services that is processed by our marketing automation software may be retained by our customer relationship management (CRM) database, as it relates to a contractual agreement for services between you and
Tompkins, its subsidiaries, and/or operating units where such information is necessary for the purposes of keeping proper records of work, managing our relationships with customers, communicating with customers, keeping records of those communications.

In some cases, it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:

The period of retention of will be determined based upon the necessity, in the normal course of our business, to maintain availability of our services to you and/or your organization.
The period of retention of will be determined based upon the necessity to provide customer service and long-term support for our products and solutions by maintaining continuity of records, payments, and contracts.
Notwithstanding the other provisions of this Section 4, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or to protect your vital interests or the vital interests of another natural person.

5. Amendments

We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy. We may notify you of significant changes to this policy by email.

6. Your rights

In this Section 6, we have summarized the rights that you have under data protection law. Some of the rights are complex, and not all the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
Your principal rights under data protection law are:

the right to access
the right to rectification
the right to erasure
the right to restrict processing
the right to object to processing
the right to data portability
the right to complain to a supervisory authority
the right to withdraw consent.

You have the right to confirmation as to whether we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply you with a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.

You have the right to have any inaccurate personal data about you rectified and, considering the purposes of the processing, to have any incomplete personal data about you completed. In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defense of legal claims.

In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defense of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defense of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defense of legal claims.

You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

To the extent that the legal basis for our processing of your personal data is:

consent; or
that the processing is necessary for the performance of a contract to which you are party or to take steps at your request prior to entering into a contract,

and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.\

If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the country or EU member state of your habitual residence, your place of work, or the place of the alleged infringement.

To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

You may exercise any of your rights in relation to your personal data by written notice to us or by contacting us at our worldwide headquarters, in addition to the other methods specified in this Section 6.

7. About cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

8. Cookie Usage

We use cookies for the following purposes:

authentication - we use cookies to identify you when you visit our website and as you navigate our website.
status - we use cookies to help us to determine if you are logged onto our website, to improve your experience by reducing the number of times you are asked to log in.
security - we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally.
analysis - we use cookies to help us to analyze the use and performance of our website and services,
activity - we use cookies to help us to track the activity of users of our website and services, to assist with continual improvement of our content, content delivery, and improvement of our sales efforts, and
cookie consent - we use cookies to store your preferences in relation to the use of cookies.

9. Cookies used by our service providers

Our service providers use cookies, and those cookies may be stored on your computer when you visit our website.

We use Google Analytics or similar other website analytics tool to analyze the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://policies.google.com/privacy.

We use Hubspot or similar other third-party marketing automation service to help us manage data related to our site usage. This service uses cookies to track the activity of users of our website and services, namely pages visited, number of views, and time of visit, to assist with continual improvement of our content, content delivery, and legitimate sales efforts.

10. Managing cookies

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can, however, obtain up-to-date information about blocking and deleting cookies via these links:

https://support.google.com/chrome/answer/95647?hl=en (Chrome)
https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox)
http://www.opera.com/help/tutorials/security/cookies/ (Opera)
https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer)
https://support.apple.com/kb/PH21411 (Safari)
https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge)

Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website.

11. Children’s Privacy

At Tompkins Robotics, we are cognizant of the need to safeguard the privacy and safety of minors. The services we provide are not tailored for anyone aged thirteen and below. It is our intent to not acquire any personal data from individuals at or below this age without obtaining permission from their parent or guardian. We ask that anyone aged thirteen and below refrains from using our services. If we determine that any personal data from children under thirteen has been acquired without a guardian's approval, we will immediately delete it. If you believe we might have information relating to a minor under the age of thirteen, please do not hesitate to reach out to us.

12. Class Action Waiver

YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR OUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

13. Our details

This website and associated websites are owned and operated by Tompkins Robotics.

Our principal place of business is at 6435 Hazeltine National Dr. Suite 105, Orlando, FL 32822. You can contact us:

by mail, to the postal address given above
by our contact form found here: https://tompkinsrobotics.com/contact-tompkins-robotics
by email, using inforobotics@tompkinsrobotics.com